: Establish effective workplace relationship processes… 1 answer below »

: Establish effective workplace relationship processes…
1 answer below » Contents Section 1: Establish effective workplace relationship processes. 4 Section 2: Manage effective workplace relationships. 7 Section 3: Monitor and review management of workplace relationships. 12 Student name: ABC Assessor: Ritish Date: Date of Submission Business this assessment is based on: Boutique Build Australia Team/work unit within the organisation: Section 1: Establish effective workplace relationship processes 1. Describe the organisation you are basing this assessment on. a. Provide an overview of the organisation and product/services/programs. b. What are the values and goals of the organisation? c. Describe your job role. d. Explain how your job role takes responsibility for formulating, organising and implementing plans, processes and strategies. e. Explain how your job role applies the values and goals of your organisation. Note: Your job role should be a leadership or management position that plays a prominent role in establishing and managing processes and procedures to support workplace relationships. As part of your role, you should use complex and diverse methods and procedures, a range of problem solving and decision-making strategies and exercise a considerable amount of judgement. If you are using the case study, assume the role of HR Manager. 2. Summarise the legislative requirements relevant to managing and leading workplace relationships. a. Summarise any legislation relevant to workplace relationships in your organisation. b. Summarise any regulations relevant to workplace relationships in your organisation. c. Summarise any codes relevant to workplace relationships in your organisation. d. Summarise any standards relevant to workplace relationships in your organisation. 3. Identify organisational requirements relevant to managing and leading workplace relationships. As a minimum, your organisation must have policies and procedures that address diversity, ethical conduct, conflict management and workplace collaboration. a. Summarise policies and procedures that address diversity. b. Summarise the policies and procedures that address ethical conduct. c. Summarise the policies and procedures that address conflict management. d. Identify and describe the required processes for workplace collaboration from relevant policies and procedures. e. Summarise any other relevant workplace documentation and resources available for workplace relationships (e.g. communications policy and procedure, performance review policy and procedure). f. Attach the policies and procedures to this section of your portfolio as proof. 4. Use the legislative and organisational requirements you’ve identified to develop processes that support workplace relationships. Note: Each document must be written in clear and concise English, be professionally presented, grammatically correct and error free. Include appropriate vocabulary. Include: a. consultation processes for employees to contribute to issues that relate to their work role. Note: Describe the type, frequency and process required for at least four mechanisms where staff can provide input into a range of workplace related matters. Examples of mechanisms include: · face-to-face discussions (formal and informal) · social media groups · dedicated email address for workplace feedback · surveys · suggestion box. Make sure you: · provide specific details (e.g. for a suggestion box, indicate the location of the box and how suggestions will be recorded and actioned). · support, engage and motivate staff through your processes. b. conflict management processes. Note: Describe the processes that should be followed by employees to manage conflict. In your processes, consider: · cultural and social sensitivities. · differences in interpersonal, communication styles and leadership styles. · communication mechanisms c. processes for escalated issues (e.g. a hierarchy of responsibility to refer to relevant personnel). Note: Describe processes that include: · responsibilities of managers in disputes · responsibilities of employees in disputes · the process by which a dispute will be escalated. · relevant legislative considerations. d. Attach the processes to this section of your portfolio. Attach: Proof of policies and procedures relevant to workplace relationships ? Workplace relationship processes (consultation, conflict management, escalation) ? Section 2: Manage effective workplace relationships If you are basing this assessment on your own business, make sure you have enough information available to: · delegate and support the work of two staff members (at least one staff member should have a diverse background, such as culture, gender or disability). · address two separate conflict situations (at least one conflict should involve ethical conduct). If you are basing this assessment on the case study, refer to the Simulation pack for additional information. 1. Identify the workplace relationships you will manage and lead by completing the table below. Note: You may use the same staff members for different workplace interactions, if necessary. Identify… Staff members Additional information …staff members to whom you will delegate work tasks to (at least two): At least one staff member has a diverse background. …staff members who will participate in consultations regarding work relationship issues (at least two): …staff members who will participate in conflict management relating to workplace relationships (at least two): 2. Delegate and confirm responsibility for fulfilling work tasks to at least two staff members (identified in the previous question). a. Complete the table to plan work delegation. b. Unless already viewed in person by your assessor, attach proof of your two delegations and confirmations to this section of your portfolio (e.g. video recording of face-to-face meeting with follow up email, completed workplan and screen shot of folder system showing cloud-based location where it is stored etc.). Note: You must delegate the work tasks and confirm the responsibilities to the two staff members on separate occasions. You may delegate the work tasks and confirm the responsibilities in any appropriate manner as long as it adheres to the organisation’s policies, procedures and protocols. For example: · meet face-to-face with the staff member to discuss allocated work and follow up with an email. · create a project schedule and share the link with relevant employees. · complete a work plan for the staff member and sharing the plan via the organisation’s cloud-based document sharing platform. As you delegate tasks and confirm responsibilities, adapt your communication style to build trust and ensure positive working relationships (e.g. use a friendly and professional style etc.). You will be assessed on this. Occasion 1 Occasion 2 To who will you delegate work to? What work/responsibilities will you delegate and confirm for each identified staff member? How will you delegate the work tasks and confirm the responsibilities (twice, on separate occasions)? How will you adapt your communication style to build trust and ensure positive working relationships? 3. Support the two staff members to achieve their work responsibilities (delegated in the previous question). a. Complete the table to plan your support. b. Unless already viewed in person by your assessor, attach proof of your two separate support efforts to this section of your portfolio (e.g. video recording of informal discussion, checklist of duties, photo of project schedule on notice board etc.). Note: You must support the two staff members on separate occasions. You may provide support as long as it adheres to the organisation’s policies, procedures and protocols. For example: · coaching/mentoring/training. · providing a checklist of tasks and responsibilities. · place a team project schedule on the office notice board. · having regular informal discussions on the employee’s progress or performance. · using a larger font for visually impaired employees. Make sure you follow the relevant diversity organisation’s policies and procedures as you support diverse staff members. You will be assessed on this. Occasion 1 Occasion 2 How will you support each team member? How does your support follow the policies and procedures related to diversity? What information should be conveyed as you support the team member? 4. Seek employee input to identify work relationship issues. Note: You must seek employee input on two separate occasions, following the collaboration and consultation processes established in Section 1. At least one workplace issue should involve the ethical conduct of a staff member. a. Complete the table to plan your consultation/collaboration. b. Unless already viewed in person by your assessor, attach proof of your two separate collaboration/consultations to this section of your portfolio (e.g. video recording of informal discussion, photo of suggestion box and completed suggestion slips etc.). Occasion 1 Occasion 2 How will you facilitate consultation and collaboration on two separate occasions (e.g. host a team brainstorming session, set up a suggestion box, meet with individual staff member for coffee and chat)? How does your facilitation follow the collaboration and consultation processes established in Section 1? 5. Complete the table to summarise the outcomes of your collaboration/consultation: Occasion 1 Occasion 2 What workplace relationship issues were identified (at least two)? How does the issue involve ethical conduct? (at least one issue should include ethical conduct)? 6. Address the identified workplace relationship issues. a. Complete the table to plan your conflict/dispute resolution to provide feedback on the consultation processes and address the relationship issues. b. Unless already viewed in person by your assessor, attach proof of feedback on two separate occasions to this section of your portfolio (e.g. video recording of team meeting, email etc.). c. Unless already viewed in person by your assessor, attach proof of your efforts to address the issues to this section of your portfolio (e.g. video recording of mediation, email to remind staff of ethical conduct requirements etc.). d. Unless already viewed in person by your assessor, attach proof of how you provided guidance, counselling and support on two separate occasions. Note: You must address the workplace relationship issues on two separate occasions, following the conflict management and escalation processes established in Section 1. This may, for example include: · mediation · email to remind staff of appropriate conduct · poster showing ethical responsibilities · Escalation to higher management levels. Occasion 1 Occasion 2 How will you provide feedback to the relevant staff members on the outcomes of the consultation (e.g. staff newsletter, email, as part of a team meeting etc.)? How will you address the workplace relationship issue? (e.g. act as a mediator between two individuals, provide training on appropriate language at work etc.)? How will you provide guidance, counselling and support to assist the staff members overcome their relationship difficulties? (Make sure you demonstrate your ability to motivate and engage others) How does your conflict management follow the conflict management and escalation processes established in Section 1? Attach: Proof of work task delegation and responsibility confirmation (x2) ? Proof of staff support efforts (x2) ? Proof of collaboration/consultations (x2) ? Proof of feedback regarding consultation outcomes (x2) ? Proof of conflict management efforts (x2) ? Proof of guidance, counselling and support (x2) ? Section 3: Monitor and review management of workplace relationships If you are basing this assessment on your own business, make sure you have enough information available to monitor the outcomes of your efforts to address the workplace relationships. If you are basing this assessment on the case study, refer to the Simulation pack for additional information. Before you begin, read through Section 3. You may perform each step separately and submit separate proof for each step, or you may combine the steps into one event (e.g. a single meeting) and submit one single proof for all the steps in this section. 1. Monitor the outcomes of your efforts to resolve workplace relationship issues in Section 2. a. Complete the table to plan and summarise the outcomes of your monitoring efforts. b. Unless viewed in person by your assessor, attach proof of how you monitored the outcomes of the conflict management to this section of your portfolio. Occasion 1 Occasion 2 How will you monitor the outcomes for each occasion (e.g. follow-up discussion, survey, observation etc.)? Summarise the outcomes of monitoring efforts. 2. Communicate the outcomes of the conflict management for both identified workplace relationship issues to the relevant staff members (e.g. email, informal discussion etc.). a. Complete the table to plan your communication. b. Unless viewed in person by your assessor or it forms part of a previous step, attach proof of your communication of outcomes to this section of your portfolio. Occasion 1 Occasion 2 How will you communicate the outcomes? 3. Seek feedback from relevant staff members (at least two) on how you have managed the workplace relationships. a. Complete the table to plan and summarise feedback. b. Unless viewed in person by your assessor or it forms part of a previous step, attach proof of how you sought feedback to this section of your portfolio. Occasion 1 Occasion 2 How will you seek feedback? Evaluate the feedback: · What did you do well? · How can you improve your leadership style? Identify at least one area for improving future workplace relations leadership in your organisation. Attach: Proof of how you monitored the outcomes of the conflict management (x2) ? Proof of communication of outcomes (x2) – if relevant ? Proof of how you sought feedback (x2) – if relevant ?
Attachments: BSBLDR523-Pro….docxBSBLDR523-Sim….docxJun 08 2022 03:49 AM

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