Explaining the verification process to customer

Explaining the verification process to customer Coursework Help

1) Scenario:You work in the claims department for The Acme Company. The company recently lost thousands of dollars from reimbursing customers with fraudulent product claims. In response, Acmes CFO developed a verification process for all new claims that you are responsible for implementing.
Your colleague Willow Bay drafted the letter (see first question) to explain this verification process to customers. However, you believe its style and tone could be improved for professionalism.

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Instructions:You have two tasks:

Edit the letter for style and tone. Use the Track Changes feature in MS-Word so your audience can clearly see your suggested edits.
Once youve edited the letter, write a brief memoto Willow (200250 words) that summarizes your major editorial suggestions. Focus on justifying your 23 primary style improvements. Your goal is to persuade Willow to accept all your style suggestions, so support your recommendations by citing the suggested principles in your textbook.

Question 2
2) Your colleague Tina promised to send you a spreadsheet full of data that is central to a report youre writing. She said shed have it to you by Thursday, and today is Friday. Your own report is due Monday. Write Tina a brief email about this situation. In particular, follow the guidelines for diplomacy, tone, and emphasis in business writing from your textbook (Unit 3.2)
LETTER
 
Dear Madam,
Please accept our apologies for the inconvenience and personal frustration you have experienced as a result of the processing delay of your refund claim.
As you know, we have rules and procedures to follow in the identity determination and refund payment to claimants. Sometimes, these rules that are intended to provide protection for the consumer may seem bureaucratic and unbending.
However, it is extremely important that refund claims be delivered to the proper owners. Identity verification and the provision of proof of purchase are claimant responsibilities.
We would like to continue in the processing of your claim; however, we must again ask you for a provision of proof of former residence at the address in Dallas. Once this address verification is received, our evaluation will be continued.
A lack of response from you within sixty days will be taken as an indication of your lack of interest in the pursuit of your claim, and your file will be closed accordingly.
Your patience and cooperation in this matter is great appreciated!
Warm regards,
Willow Bay

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